Saturday, April 26, 2008

RVIA Go RVing Task Force Reports on Improving Consumer Satisfaction

The RV Industry Association's Go RVing Committee on Excellence has released the final reports of its five task forces that studied consumer satisfaction. The 40-page publication is divided into five sections covering the work of each task force: Customer Warranty; Industry Communication and Support; Industry- Wide Training; Product Quality; and Replacement Parts Availability.

Each group developed solutions to common, and in some cases, long-standing barriers to RV customer satisfaction. The reports identify the root causes of problems within each task force’s specific area of responsibility and provide potential solutions to these problems.
Highlights of the RVIA Go RVing Report
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